After the initial impression is made on your practice’s website, the telephone is the first real point of contact a potential patient has with your office. The way your staff answers patients’ calls has a direct impact on patient conversions.
We offer phone training for office staff to ensure the proper first impressions are made when a patient calls in. First, we listen to calls to determine how the staff interacts with patients. We grade these phone calls using our Phone Call Report Card, and then provide an in-depth on-site training session. Weeks later, we return for a follow up session.