A free 35-minute video course followed by a 15-question test. Your team learns how to answer, reassure, and book new-patient calls, and your practice gets their scored results.
The full phone-training session, start to finish.
15 quick questions to lock in what you learned.
We score your test and send the results to your practice.
Give it your full attention; the test covers what you see here. Use the chapters to jump back to any section.
Prefer to read first? The written guide covers the same material with conversion benchmarks and scripts.
Fifteen questions on what the video covered. Most people finish in under ten minutes.
Enter your name and practice so we can record your completion, then answer each question and submit.
A one-page summary for your front desk. Take the test first, then keep this as a refresher.
Use one greeting every time: Practice name, this is your name. How may I help you?
Ask for the caller's name and phone number early in the call, so you can call back if it drops.
For most new-patient questions, the default answer is Absolutely, you've called the right dentist.
Then move toward booking.
Concentrate, shut out distractions, don't interrupt, and never finish the caller's sentences for them.
Get permission first and keep the hold under 30 to 60 seconds. If it will take longer, offer a call back.
Anxious callers need reassurance first and may be sedation candidates. Assessors talk fast, skip small talk, and hate being on hold, so keep it brief.
Use the dual-alternative close: What works better, morning or afternoon?
It assumes the appointment and makes the decision easy.
Explain that you can still see them, offer to verify their out-of-network benefits, and reserve the visit while you check.
Reassure the caller and present your in-house dental benefit plan or financing. Cost should never be the reason a patient doesn't book.
Call it a reserved
time, not a tentative or penciled-in one. The wording builds commitment and cuts no-shows.
During business hours, a website form is a ringing phone. Per the MIT lead response study cited in the training, calling at five minutes instead of thirty makes you 100 times more likely to reach the lead.
The objective of a new-patient call is to schedule the appointment, not to answer every clinical question or quote every fee.
Want the reasoning and benchmarks behind each rule? Read Dental Phone Training: How to Book More New Patients.
Practice name, this is your name. How may I help you?Get the caller's name and phone number early in case the call drops.
Denali reviews your recorded new-patient calls against this training, scores each one, and coaches your front desk on the specific moments that are costing you appointments.